What is best way to proceed when turbo tax program is stuck and not responding? sign out?

[CarissaM]

What is the software doing? Please provide some details as to your issue. @philstorin 

[philstorin]

When I click on the 'File' icon in the top banner, I do not get a drop down menu that provides a 'Save', 'Save as' and 'Exit' choices.  I only get a note that says 'Not Responding'.  I have to click on the close 'X' on the top right-hand corner of the program to close it.  When I do, I'm asked if I want to save the file before closing.  I click 'yes' because that's the only way to close and save.

[CarissaM]

Thank you for providing more details on this one. Please follow the instructions here to ensure the software is completely up to date. 

Please let us know if after updating the issue is still ongoing. @philstorin 

[jmiller1949]

Deluxe 2019

[SForrestLO]

If you are having problems with the program or glitches, please try clearing your cookies and cache. 

How to clear your cache. 

How to delete cookies. 

If this does not work, I recommend trying another browser and checking your internet connection, ensure you are hardwired.

@jmiller1949

[MDMeyers]

Unable to complete login.  too many tries.  How long do I have to WAIT.

[JulieS]

The lock out period is 15 minutes. Click here for more information about getting back into your account. 

[lorraineabramson4369]

I attempted to file my state tax electronically. I filled out the form for payment. Nothing happen. Then a message came up there was a problem and I should select continue to go back to Intuit for payment. Screen was frozen. I can't close "x" or select, or move anything. Tried shutting down my computer but when I reopen, the same frozen screen appears. HELP!

[CarissaM]

Are you using Turbo Tax online or Turbo Tax desktop? @lorraineabramson4369 

[Paul0718]

I tried all the things recommended in other replies and nothing worked.  I finally got through to TurboTax tech support via the support phone # on Costco CD-ROM cover.  She recommended signing in as Administrator (right click on TurboTax icon) and it worked!

[cahrjl]

I am using Turbo Tax Deluxe. I made it through the income and property tax expense. Then the program froze. This is the second time I’ve input everything. The last time, I closed the program and lost everything. What do you suggest?

[MonikaK1]

Try the troubleshooting steps in this TurboTax help article.

Every computer has a unique combination of components, settings, programs, services, and users. This means TurboTax can install and run flawlessly on one computer, but another computer's configuration can cause conflicts when installing, launching, or running TurboTax.

[Bluejay2]

Screen is frozen at Registered Product Information

[MonikaK1]

Check your Internet connection. Try rebooting your device, and try another browser - Chrome generally works well.

Try disabling security software, or changing the resolution of your screen.

If after trying all of the options mentioned you still have the same problem:

See this help article for instructions on how to contact TurboTax customer support depending on which product you are using. 

@Bluejay2

[dorisjerrywitte]

I wrote this question 2 years ago.  Maybe others have benefitted from the responses.  In my case the issue was the age of my laptop.  When I completely recovered the computer and took it back to it's initial settings, ran all the updates; it was able to complete my taxes using the turbo tax program.  I have since bought a new computer which made a world of difference.  Last year it whizzed right through them.