What is best way to proceed when turbo tax program is stuck and not responding? sign out?

[Ejronco]

What do I do?

[RachelW33]

Assuming you are using TurboTax Online, please try the following to troubleshoot your issue: 

• Try using a different web browser
• Clear your cache and delete cookies. Please see the TurboTax Help Articles below: 
  • How to clear your cache
  • How do I delete cookies
• Sign out of your return and then sign back in

@Ejronco 

[jbobo44]

the code I got from Sams club for turbo tax does not work..it says that it is incorrect

[jbobo44]

2024 home and business

[CatinaT1]

You'll need to talk to Sam's Club if that's where you purchased it.