turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

What happened to the information I entered into my tax file? it appears to be missing now.

I spent hours entering my tax information and now it is completely gone. Even my name is missing.
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies

What happened to the information I entered into my tax file? it appears to be missing now.

To access your current year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

What happened to the information I entered into my tax file? it appears to be missing now.

You might be in the wrong account.  How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

Or did you use the Desktop program but are looking in the Online version?  

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies