What does this error mean? isCkRad indicator found but radUnderwriter is missing

[JuliaJ1]

It’s giving me the same error. 

[JuliaJ1]

It’s giving me the same error. Because of “Underwriter” I’m thinking maybe it has to do with the banks not being open to approve the Advance Loan? Not sure but that’s all I can come up with and researching it is no help

[Justswift]

I noticed that I am getting this error as well since I tried to efile at 11:30 last night and has continued into the day today. 

[Ssarabennett]

Same. Has yours worked yet?

[IsabellaG]

It would be best at this time for you to contact TurboTax Support to resolve this issue. 

[Mjj86]

Been getting this message for an hour.

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[Cclancy83]

It’s a scam to get you to buy the live advice thing. I’ve been trying to file for almost a day and the AI keeps telling me I have to talk to someone. But I can’t talk to someone unless I pay another 59.99 on top of all the other fees. I will never use turbo tax again. I can’t believe I wasted this much time on this. 

[Justswift]

UPDATE: I have called TurboTax customer service and the rep I spoke with state that they have never seen that error message before and I spent over 30 minutes on the call with them researching to figure out what it is. In the end they said they were going to send it to their IT to see if it was a technical glitch with their system or not. But it seems like calling customer service is not going to help because they don’t know what it is.

[Deneira]

I’ve called multiple times and chatted with a rep and they are unfamiliar. It has not been helpful. They said it may be because of Credit Karma and the refund advance.

[Nnyse1984]

Did you try from a computer? Just asking because they asked me to try but I don't have one 

[SpringSun]

Just got off the phone with Turbotax customer service. The reason for that error is Turbotax is no longer issuing refund advances. So you have to change the refund method and just have it deposited.

[tadump]

Same issue here. Searched around for about 30 minutes and only see resorts from the past couple of days so it must be a new problem. 

[JotikaT2]

Please see this link for additional details on the Refund Advance program.  The offer is only available until February 28, 2025 or "until available funds have been exhausted, whichever comes first."