What does this error mean? isCkRad indicator found but radUnderwriter is missing

Forum|Forum|1 year ago
February 27, 2025
23 replies
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JuliaJ1

Level 2

It’s giving me the same error.

JuliaJ1

Level 2

It’s giving me the same error. Because of “Underwriter” I’m thinking maybe it has to do with the banks not being open to approve the Advance Loan? Not sure but that’s all I can come up with and researching it is no help

Justswift

Level 2

I noticed that I am getting this error as well since I tried to efile at 11:30 last night and has continued into the day today.

Ssarabennett

Level 2

Same. Has yours worked yet?

IsabellaG

Level 13

It would be best at this time for you to contact TurboTax Support to resolve this issue.

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Mjj86

Level 2

Been getting this message for an hour.

CatinaT1

Level 15

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

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Cclancy83

Level 2

It’s a scam to get you to buy the live advice thing. I’ve been trying to file for almost a day and the AI keeps telling me I have to talk to someone. But I can’t talk to someone unless I pay another 59.99 on top of all the other fees. I will never use turbo tax again. I can’t believe I wasted this much time on this.

Justswift

Level 2

UPDATE: I have called TurboTax customer service and the rep I spoke with state that they have never seen that error message before and I spent over 30 minutes on the call with them researching to figure out what it is. In the end they said they were going to send it to their IT to see if it was a technical glitch with their system or not. But it seems like calling customer service is not going to help because they don’t know what it is.

Deneira

Level 2

I’ve called multiple times and chatted with a rep and they are unfamiliar. It has not been helpful. They said it may be because of Credit Karma and the refund advance.

SpringSun

Level 2

Just got off the phone with Turbotax customer service. The reason for that error is Turbotax is no longer issuing refund advances. So you have to change the refund method and just have it deposited.