I used Turbo Tax last year but couldn't remember my credentials so I created a new account. Can you help me access my account from last year please?

[Sargeant]

What you can do is request an email change. You can get your information transferred from your old account into your new account. Fill out the Email Change request Form by clicking the link below:

https://ttlc.intuit.com/questions/1899319-e-mail-change-request-for-your-turbotax-account

[cvccolbert]

This did not help, it is the same e-mail as last year

[Sargeant]

What about the User ID?

[cvccolbert]

I do not remember the user ID from last year

[Sargeant]

We don't have a single, all-purpose phone number. Instead, we have many different numbers, depending on what you need help with.

Follow these instructions to connect with a TurboTax Expert who is specially-trained to handle your unique question or concern. Live help is available from 5:00 AM to 9:00 PM Pacific, seven days a week.

If you're using TurboTax Online:
    Sign in to your TurboTax account if you're not already signed in.
    Click Contact in the upper-right corner of your screen.
    Ask your question.
    Talk one-on-one with a live TurboTax Expert, CPA, or enrolled agent (requires the PLUS add-on if using Federal Free Edition).

If you're using the TurboTax CD/Download software or can't sign into your TurboTax account, click here to contact us. Ask your question, click Continue, and follow our onscreen instructions.

[drwhy]

Thank you, I have requested an email change and have a Request #, how will they get back to me?  Would it be via my old email address or the new email address that I am requesting?  Sincerely, Dr_Why

[Porshag92]

I need help putting the money from my old account to my new onw