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suleymanov_e
Level 2

What about a found bug in TurboTax which I cannot even report!!!!

What about a found bug in TurboTax which I cannot even report!!!!

1 Best answer

Accepted Solutions
DoninGA
Level 15

What about a found bug in TurboTax which I cannot even report!!!!

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

View solution in original post

7 Replies
DoninGA
Level 15

What about a found bug in TurboTax which I cannot even report!!!!

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

View solution in original post

suleymanov_e
Level 2

What about a found bug in TurboTax which I cannot even report!!!!

Unfortunately, the contact site is a dead end. Using Facebook and Twitter for support sounds ridiculous to me.  Sorry, this would be the worst customer service or user experience if no other way to talk to a real person. Several years ago I did not have this problem and got an excellent customer support but today - nightmare.  

DoninGA
Level 15

What about a found bug in TurboTax which I cannot even report!!!!


@suleymanov_e wrote:

Unfortunately, the contact site is a dead end. Using Facebook and Twitter for support sounds ridiculous to me.  Sorry, this would be the worst customer service or user experience if no other way to talk to a real person. Several years ago I did not have this problem and got an excellent customer support but today - nightmare.  


What do you mean "dead"?

This is what I see when I use the contact website - 

Contact US 1.JPG

 

Contact Us 2.JPG

 

Contact Us 3.JPG

 

suleymanov_e
Level 2

What about a found bug in TurboTax which I cannot even report!!!!

My bad, the content was blocked by my add blocker.  Now it makes sense. Thanks a lot!

suleymanov_e
Level 2

What about a found bug in TurboTax which I cannot even report!!!!

Not so fast actually, this is what I always have been seeing: Community page with no case number:

 

CaptureTurboTax.PNG

suleymanov_e
Level 2

What about a found bug in TurboTax which I cannot even report!!!!

Do you have some kind of special service subscription? I am only using Deluxe product purchased online from Amazon.

DoninGA
Level 15

What about a found bug in TurboTax which I cannot even report!!!!

@suleymanov_e That is the page that will access this forum.  It is not the TurboTax support page.

 

The support page is accessed directly using this website - https://support.turbotax.intuit.com/contact/

 

Unless you have something cached on your web browser the first screen you should see when clicking on the support link is this -

Contact US 1.JPG

 

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