We bought Turbo Tax Deluxe from Sam's Club, where do we go to get the software?

[davidd]

Let me start by saying the website is such a mess and so difficult to navigate.  wow..

Anyhow

We bought TurboTax Deluxe from Sam's Club and I need to get the software.  There is no activation code, nothing.  it is on our receipt and I have the piece of merchandise you take to pay for it but nothing there tells you how to get the software. 

What do I need to do?  This is crazy...  We don't want to have to pay for a second copy.  Please help

[ChondelLO]

Please visit this Help Article for information on how to locate your license code. For information on how to install your TurboTax product please visit the link below.

How to install TurboTax CD/Download software with license code

[davidd]

Ya we never got a code when we purchased it.  So that article is not going to help...

thank you

[ChondelLO · Accepted solution]

For one-on-one assistance with this experience, please visit the link below to receive help from Customer Support.

How do I contact TurboTax?

[jnbg8820]

1/17/2025 Same story here.  Purchased Turbotax Deluxe at Sam's Club.  Have a receipt for the purchase.  No activation code anywhere that I can see.  Guess it is a trip back to Sam's Club to request a refund.  Without an activation code, it seems hopeless.

[VolvoGirl]

@jnbg8820  If Sam's is like Costco after you paid you needed to go to the Pickup window to get the actual package with the License Code.