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aanderson5
Level 1

Waiting for a Refund for TurboTax extras

When I filed this year through TurboTax, I accidentally accepted extra things adding to the cost of my filing. When I called support, and told them of the issue, they said they would be able to refund me the cost of the extra features. 

 

It has been several months since this, and I have still not received the refund. I don't know if this is the best way to get in touch with someone about getting that money refunded, or if I should just call again during normal business hours.

 

Any info would be helpful.

2 Replies
Carl
Level 15

Waiting for a Refund for TurboTax extras

Unfortunately, nobody in this public user-to-user forum can help you. You will have to call TurboTax support on the telephone again, to follow up.

GabiU
Level 15

Waiting for a Refund for TurboTax extras

I've sent you a direct message. 

Thanks for reaching out, Carl! 

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