Updated, now it wants activation code. After I input it says - This code has already been used by another system.

Forum|Forum|8 months ago
October 4, 2025
1 reply
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Hello, I don't know if anyone is still hanging out here in October but since it is now the weekend and there is no support, I figured I would try here. (And thanks in advance.) And, sorry this got so long but I kept adding more info as I found it. I've been working on this for HOURS.

I was working on taxes in the morning and TurboTax was FINE. Now when I log in, a window comes up that says - activation and - enter your license code. When I do, a message comes up saying that "this code has already been used by another system." So it's like it loaded in a whole new copy of the software. I also fear that if/when I DO get it open, it will be blank, as it seems to be activating a new copy. I looked in my folder and now there are two identical copies of TT, and both ask for the activation code.

I've been looking around and it seems like this is a pretty common problem. Nothing changed on my computer in those two hours between working on it and it going down.

I saw one solution by TT
Disable antivirus - did it, didn't work.

Reboot modem. Did it, didn't work.

Don't have a VPN.

Tried to reset TCP/IP, setting weren't the same as they said on the instructions so I didn't mess with it.

IP config - same as above.

Another solution was to take out your flash drive - don't have one in.

The only other solution I have seen is to call TT and get a new code. I'll try on Monday but not holding out much hope for that. Does anyone have a fix for this, so I can get back to working on taxes??
Thanks!

VolvoGirl

Level 15

Where did you buy it? There are some unauthorized places selling used License Codes. Like BigHomeTax and some sellers on Amazon.

Authorized Sellers
https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-product-orders/obtain-authentic-turbotax-programs/L1yYfitCw_US_en_US?uid=lv4rnzmq

YaRightAuthor

Level 2

@VolvoGirl thank you for your rapid response and info. I bought it from Amazon, the seller just says - Sold By: Amazon.com Services LLC - so I'm guessing it is legit. Also, it was fine the whole time I was working on it in April to do my extension, and now, when I got back to it. The trouble started after I did the update. It said it would take five minutes but it took 40.
Thanks for answering!

YaRightAuthor

Level 2

Weird, today when I tried it, the error message came up again, I clicked "try to log in with another account" (I have three for some reason) the next screen (I don't think I got this far before) said this account uses this code xxxxmynumbers, I clicked on that and I am in. Whaaaa? Might have used one of my activations but I don't care, I am IN!
Sorry I can be more help to other people having this problem, it looks like all the answers I saw were - call tech support. The number is - aww jeez they removed the number but hopefully easy to find.