Unfortunately, not everyone who files will qualify for the free edition. Depending on what your tax situation was last year, you might need to use new tax forms to claim the same deductions, credits, or forms of income. Some of the situations that are now in TurboTax Deluxe and TurboTax Live Deluxe, instead of in Free Edition, include:
- Student loan interest deduction
- Retirement savings contribution credit
- Education credits
- Child & dependent care credit
If none of this applies to you, you can use the clear and start over feature.
Note: In TurboTax Online, you can erase your return and start from scratch as long as you haven't submitted payment, deducted the TurboTax fee from your refund, or registered.
Please see the two TurboTax FAQs below for more information.
https://ttlc.intuit.com/replies/4223394
https://ttlc.intuit.com/replies/4248526
If you still need assistance and wish to speak with a representative, please follow the instructions in the TurboTax FAQ below.
https://ttlc.intuit.com/replies/3300041
The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. But if you still require assistance, you can contact us at (800) 446-8848 5am to 9pm Pacific.
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