Unauthorized transaction to deduct fees prior to my refund
Fees are supposed to be taken out when you get your tax refund. DO NOT BE DECEIVED! IF THINGS ARE NOT MOVING FAST ENOUGH, THEY TAKE IT OUT ANYWAY!!!
I ELECTRONICALLY AGREED TO HAVE MY FEES TAKEN OUT WHEN I RECEIVED MY REFUND. That is not what happened.
I was supposed to get my refund in March. It was delayed because I had to pay COBRA. I was unemployed and they wanted proof of premiums. So in April, I get this email they are taking out the fees because it was taking too long to get my refund. I told them, "No, you can wait for your money just like I am." THIS IS WHAT I AGREED TO AS FAR AS ELECTRONIC TRANSACTIONS.
May 4th, they take the money out ANYWAY. I got my full refund the 25th of May. Because of what they did, I will no longer be using them and I encourage everyone else not to use them, too.