Fees are supposed to be taken out when you get your tax refund. DO NOT BE DECEIVED! IF THINGS ARE NOT MOVING FAST ENOUGH, THEY TAKE IT OUT ANYWAY!!!
I ELECTRONICALLY AGREED TO HAVE MY FEES TAKEN OUT WHEN I RECEIVED MY REFUND. That is not what happened.
I was supposed to get my refund in March. It was delayed because I had to pay COBRA. I was unemployed and they wanted proof of premiums. So in April, I get this email they are taking out the fees because it was taking too long to get my refund. I told them, "No, you can wait for your money just like I am." THIS IS WHAT I AGREED TO AS FAR AS ELECTRONIC TRANSACTIONS.
May 4th, they take the money out ANYWAY. I got my full refund the 25th of May. Because of what they did, I will no longer be using them and I encourage everyone else not to use them, too.