Unable to upgrade desktop version

user17699161562 · ‎January 31, 2026

I downloaded the basic version of Turbotax Canada. I am trying to upgrade to the premier version. It is hung on trying to log me in. What can I do?

xmasbaby0

This is the U.S. TurboTax public user forum. For help with Canadian taxes, please post your question in the Canada TurboTax user forum., at the following link.

https://turbotax.community.intuit.ca/community/turbotax-support/help/03/en-ca https://turbotax.intuit.ca/tax-software/index.jsp

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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xmasbaby0

This is the U.S. TurboTax public user forum. For help with Canadian taxes, please post your question in the Canada TurboTax user forum., at the following link.

https://turbotax.community.intuit.ca/community/turbotax-support/help/03/en-ca https://turbotax.intuit.ca/tax-software/index.jsp

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**