Unable to sign you into TurboTax Cloud. Please check your sign-in info and try again. error resolution

[DeMacedoC]

So I went to file today and was receiving this error when I tried to use my credit card to pay for state filing  "Unable to sign you into TurboTax Cloud. Please check your sign-in info and try again."

The kicker is that it has to be security related because I changed my PC's DNS addresses to 1.1.1.1 and 8.8.8.8 and everything worked fine.  Submitted perfectly, both Federal and State.  Only after getting super frustrated did I find a support thread mentioning something similar.

[jghuang]

I've the same issue since last Saturday and have spent 5 hours on the phone with three agents with no resolutions.

I tried modified my IPv4 DNS to the settings you mentioned, 1.1.1.1 and 8.8.8.8 but I still failed to file both my federal and state (NJ) returns.

Help!

[CatinaT1]

Unfortunately, all we can suggest in the community is to call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[sastrissel]

I was able to through this problem by creating a new rule in Windows Defender Firewall.

Selected New Rule under inbound rules
    Selected Program:  %ProgramFiles%\TurboTax\Individual 2024\64bit\TurboTax.exe
Selected Allow the connection if it is secure
Took defaults for the rest and then it worked for me.

[sasvad]

Didnt work for me. I am still struggling to make it work.

[MarilynG1]

Here's How to Turn Off Anti-Virus Programs.

@sasvad