Unable to install TurboTax 2025 desktop version on windows 11. Unhandled Exception error

amrieger · ‎February 2, 2026

CatinaT1 · ‎February 2, 2026

Here are several troubleshooting steps that you can try:

Make sure your Windows Software is up to date.
If you are using a downloaded version, uninstall and reinstall the program from your MyDownloads folder. How do I find my TurboTax for Windows software download?
If that doesn't help, try a manual update. What is a manual update?
Turning off your VPN and anti-virus software during the update can help as well.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

amrieger · ‎February 3, 2026

It won't install at all. I've tried everything I can think of. Run as admin, disabling virus, etc....

CatinaT1 · ‎February 3, 2026

You will need to call in. Here is a link to contact  Turbo Tax Customer Service.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Unlock tailored help options in your account.