Unable to efile

[Delilah74]

I purchased the software and am trying to file a return and it says I’ve reached the maximum efile. This is my first return on this program

[VolvoGirl]

Where did you buy it?  There are some scam places that sell used License Codes.  

[Mike9241]

did you purchase from an authorize seller? there are many websites that offer the app at a substantial discount. which can mean multiple unauthorize copies were made and sold making the license invalid

contact support

5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact

800-446-8848

[mesquitebean]

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@Delilah74 wrote:

I purchased the software and am trying to file a return and it says I’ve reached the maximum efile. This is my first return on this program

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Has anyone else (such as family members, friends) efiled with your computer or using your email address?    In any case, this can't be resolved in the user community forum.   Please phone TurboTax Support for assistance.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[Delilah74]

I bought it from an Amazon, which I’ve done in the past. 😔