Unable to download

[user17732414608]

I purchased Intuit turbotax Premier from Staples.  

I am unable to download per the instructions which are as follows

1.  Download- Visit turbotax.ca/download - this option is not available - it redirects 

2.  Install

3.  Activate 

[DoninGA]

Go to this TurboTax website to download the 2025 TurboTax desktop edition you purchased - https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/

[VolvoGirl]

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@user17732414608 wrote:

I purchased Intuit turbotax Premier from Staples.  

I am unable to download per the instructions which are as follows

1.  Download- Visit turbotax.ca/download - this option is not available - it redirects 

2.  Install

3.  Activate 

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That #1 looks like a  url for Canada.  Are you in Canada?    And did you buy a code for the Desktop program OR a code for the Online version?  Some places are selling a code for Online this  year.

FOR USA

How to get started with the Desktop program, install and activate it
https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbo...

[VolvoGirl]

I checked your link.  Yes that is for Canada.  If you bought the Canada program doesn't it take you to this website listing all the versions?  Premier is listed

https://turbotax.intuit.ca/tax/software/download