Unable to connect with server I clear my browser's cookies and cache then reboot my computer. The same problem appears again. Please help

[chriskao0930]

I have tried logging into TurboTax from several different computers and times. It keeps showing the same status:

Oops It appears there was a drop in our connection.  Sometimes the connection between your browser and our server can be dropped as it traverses the internet.
 
 Try Again

Does anyone know what is going on?

[HeatherPLO]

Have you tried directly connecting to your internet as well versus using wi-fi?  If you have already attempted this, so we can take a closer look, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.