Twice, today I called TurboTax support and both times I was given incorrect information, and it appeared they just wanted me off the phone. Poor support!

[carraed]

why doesn't turbotax have higher levels of technical support , to avoid can answers

[tagteam]

There is a higher level of support but you have to pay for it in the form of using expert assistance.

[carraed]

This a TurboTax technical issue! Are you saying I have to pay them to solve their issue??

[tagteam]

No. You should try to escalate your issue if it is not resolved, but they do offer expert assistance (for a fee) with respect to return preparation.

[carraed]

One i did educate myself that is why I knew their explanations were wrong. They just gave me "can" answer that did not my match my facts or explain the TurboTax technical issue. Poor training and bless theirs hearts they just couldn't answer my questions. You seem very defensive, I just believe Turbotax can do better. Furthermore, shouldn't you educate yourself on what the issue is before making your statements.  Gladly explain it to you, if really want to help.

[tagteam]

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@carraed wrote:

You seem very defensive...

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....and you posted three times in this thread and have yet to ask a question. 

Do you only want to complain about Support or do you want someone to answer your question(s)? If it's the latter, then post a question here.

[carraed]

Facts:

1) Turbotax emails accepts my e-filing of my federal return.

2) However, program states my e-filing was rejected with a non-sensical explanation. 

3) They could not explain the conflict.

4) They attempted to state i needed a i-pin. However, I never requested one and my IRS accounts shows no I-pin requested or issued.

5) program is locked up and states I have e-filed already, but it won't let efile my states.

[tagteam]

You need to contact Support and request that they escalate your issue. 

No one on this board can tell you why your e-filed return was rejected. Support has the capability to do a some sort of screen share to resolve issues like this one so contact Support again and request escalation.

[carraed]

it was not offered and agent just keeping repeating a can answer. There are no errors on the return or issues with AGI or EIN.  I called twice and I was very respectful. I have reviewed all the technical issues that could prevent e-filing.  What is confusing is the conflicting status I am getting on my e-file. The program is stating it was filed and also stating it was rejected. Plus, I have 40 years of tax experience, and this appears to me as a technical issue with Turbotax.  It looks like I just better start printing my 300 page return. :(