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Level 2
February 5, 2026
Question

Turbotax pricing is wrong

  • February 5, 2026
  • 2 replies
  • 82 views

I started filling up my taxes and completed them on the app because it was advertising that I could file for $0 dollars plus add on's. I filed and it was actually free, but my return was rejected due to an AGI issue. Anyways, when I went to the App to fix it it didn't allow me to do it on the app only online. When I went online it was charging me the $100 DLLs. I called support after refiling and rep was attentive and said that if it was rejected again to call back so they could look into the billing issue. It was rejected again now I call support and a male employee right away tells me "that is not free you're going to have to pay" right after explaining the iss

ue. 

 

 

 

    2 replies

    CatinaT1
    Level 15
    February 5, 2026

    What was your reject for? Did you have to include a form that no longer made your return free?

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    Level 2
    February 5, 2026

    I just corrected the AGI for my wife no new forms.

    Level 15
    February 5, 2026

    You may find this TurboTax Help article useful. And also this one.

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    Level 2
    February 5, 2026

    I know how to fix the return I was asking about getting overcharged.

    RachelW33
    Alumni - Expert
    Alumni - Expert
    February 6, 2026

    For billing issues, you will need to contact TurboTax customer support.  Please see How do I contact TurboTax?

     

    @user17703066146 

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