TurboTax needs AI... their current system is inadequate

[lindaruthe]

I just wanted to know where and how to download a Tax Program that I had already purchased. If Turbotax had employed AI, AI could have told me how to do it. Instead I waited over 30 minutes to speak to a human about just to find out how to download a program to my MAC desktop. If they had used AI, there would have been no delay.