TurboTax live premium Problem

[kata1234]

I have a problem with my TurboTax Live premium. 

Yesterday I paid 178$ for TurboTax premium. I filled all form myself. 

And today I upgraded to TurboTax live premium. I just wanted to ask a few questions in the chat and make sure I filled everything out correctly. but in return I received an hour-long lecture from a specialist and a feeling of wasted time. I asked for help to reduce the amount of my final tax refund, but the specialist was unable to do this.

So the problem that now when I tried to file my taxes at the final steps I received an order summary. It’s 273$ for live premium. I don't want to pay this. I want it back to TurboTax premium.

My order number is TTWCB299154862
Please someone from management with TurboTax contact me to sort out this issue with me as I feel cheated on by I company that I had trusted over the years. Thanks!

[DoninGA · Accepted solution]

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax