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Turbotax Live, didn't order it but was charged for it.

I have been using Turbo tax for many years. This year I was charged 124.00 for Turbotax Live, I didn't order it, never used it. I was told there is no refund. I feel like I've been scammed. I called TurboTax the evening I was doing our taxes, I was told there was nothing that could be done at the time, I was told to call back the next day. I called the next morning and was told there is nothing that can be done since I had already paid. I let customer service know, I was told they could help me the following day. WRONG!!! When I  called back the following day, I was told, I was given the wrong information, it should have been fixed before I paid. Thanks Turbo Tax!!!

 

My family and I will not be using Turbo tax ever again.  

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Turbotax Live, didn't order it but was charged for it.

> I was told to process my return, they would credit me the next day. Wrong information!!! It's too late, I will never get a credit. I'm trying to save someone else from getting ripped off.

 

> TOO LATE>>If you don't see Downgrade or already used the Tax Expert feature, you can clear your return and start over as long as you haven’t paid yet. After clearing your return, you can select the TurboTax product that best suits your needs.

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ee-ea
Level 15

Turbotax Live, didn't order it but was charged for it.

Turbotax Live, didn't order it but was charged for it.

> I was told to process my return, they would credit me the next day. Wrong information!!! It's too late, I will never get a credit. I'm trying to save someone else from getting ripped off.

 

> TOO LATE>>If you don't see Downgrade or already used the Tax Expert feature, you can clear your return and start over as long as you haven’t paid yet. After clearing your return, you can select the TurboTax product that best suits your needs.

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