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HG1973
New Member

TurboTax has miscalculated my "other withholding" and refund by over 100K, and I'm usually around 3K. Something is off, and I've checked my inputs to no avail.

I am an experienced TurboTax user and have never had this issue before.
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2 Replies
KeshaH
Employee Tax Expert

TurboTax has miscalculated my "other withholding" and refund by over 100K, and I'm usually around 3K. Something is off, and I've checked my inputs to no avail.

If you'd like, we can look at your return and see exactly what you see to  help come to a resolution. The return will be scrubbed and won't include any of your personal details.

 

If you're using TurboTax Online:

Once you're logged in to your account,

- on the left hand panel, click on Tax Tools and then choose Tools

- on the pop up window, select Share my file with Agent

- you'll see a message saying you'll give us a copy of your tax return. Your personal information will be changed so we can't see any private information.

- click okay and you'll get another message with a token

 

If you're using TurboTax Desktop:

  • Click on Online in the top menu of TurboTax Desktop for Windows
  • Select 'Send Tax File to Agent'
  • Write down or send an image of your token number and state then place in this issue.
  • We can then review your exact scenario for a solution

 

Please reply to this message with your token so that we can further assist you. Let us know all the states, if any, that are included on the return.

dmertz
Level 15

TurboTax has miscalculated my "other withholding" and refund by over 100K, and I'm usually around 3K. Something is off, and I've checked my inputs to no avail.

The most common cause of this sort of error is a misplaced decimal point in box 2 of a Form W-2 or box 4 of a Form 1099.

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