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mbtmd
Returning Member

TurboTax download software for PC and it didn't download on my chromebook. The error message informed me that it was incompatible. What can I do?

I also have an ipad mini, but it hasn't been a good device with turbotax.  I did use a PC last year.
4 Replies
xmasbaby0
Level 15

TurboTax download software for PC and it didn't download on my chromebook. The error message informed me that it was incompatible. What can I do?

Desktop software cannot be used on any sort of mobile device (like an IPad) or a Chromebook.  You need a full PC or Mac.

 

Are you trying to prepare a past year return?  2018 or earlier can only be prepared using desktop software.  If you need to prepare a 2019 return, you can use online TT on any device that can use the internet.  

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
VolvoGirl
Level 15

TurboTax download software for PC and it didn't download on my chromebook. The error message informed me that it was incompatible. What can I do?

You need a full Windows or Mac computer to install Turbo Tax.  You need to get a refund for the Desktop program then use the Online version.

 

Start an Online return here,

https://turbotax.intuit.com/personal-taxes/online/

 

If you used the Desktop program last year here’s How to transfer into the Online version, expand the blue link if you used the CD/download last year........

https://ttlc.intuit.com/community/entering-importing/help/how-do-i-transfer-last-year-s-return-into-...

 

If you used the Desktop program before you may not like the online version.  It has less features and no Forms Mode.  You can only do 1 return.  Your return is only saved online so be sure to save both the .tax2019 data file and the pdf file to your computer when you are done.  In case you need to amend in the future or if you need a copy to get a loan or something.  You might not be able to access your online return when you need a copy.

crsmor2004
New Member

TurboTax download software for PC and it didn't download on my chromebook. The error message informed me that it was incompatible. What can I do?

Can I process my taxes online using my chrome

 

VolvoGirl
Level 15

TurboTax download software for PC and it didn't download on my chromebook. The error message informed me that it was incompatible. What can I do?

Chrome what?  A ChromeBook or the browser Chrome?  If you don't have a full Windows or Mac computer you can  use the Online version here,  https://turbotax.intuit.com/personal-taxes/online/ 

 

Online version System Requirements
https://ttlc.intuit.com/community/system-requirements/help/turbotax-online-system-requirements/00/25...

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