TurboTax Deluxe does not allow Social Security entry

[dfrap]

Picking update causes a spinning icon and  "Please wait...", but it never offers a way to enter the SSA-1099 information.  In forms mode, the form is blank except that the SS benefits received is 2023 is checked.  Clearly this is a program defect that should be fixed with an update. 

[SteamTrain]

Windows or MAC?

____________________

Works OK for me on Windows 11

IF you are on a Windows computer, and you have already run your software updates?

Try downloading and installing the Manual Update  (takes time to run, be patient).

Manually Update TurboTax for Windows Software 

[dfrap]

Windows 11 - all online update installed

The manual "super patch" did not fix the issue.

[dfrap]

I fixed the problem.  There were zeros in 3 places on the form.  I deleted those zeros and now it brings up the dialog to enter the details from SSA-1099.  Those zeros (0) were perhaps because it imported data from last years TT.  Probably deleting the form would accomplish the same thing. 

I'm comfortable with forms mode, but this is too complicated for many possible users and still needs to be fixed.

[SteamTrain]

Removed...(Sorry, wrong conversation)

[SteamTrain]

@dfrap 

Usually, a zero pre-filled in a field indicates you had a "Supporting Details" (SD) sheet attached to that field in the prior year.

Usually, double-clicking on the zero brings up the SD  sheet.  and you either enter your data there...or delete the SD sheet entirely, and you get full access to that field in the main screen again for this and future years (unless you use the SD sheet again sometime).

[dfrap]

Yes I did use a supporting details form last year because I had 2 SSA-1099 forms and I totaled them in the details form.  Now I'm even more convinced this is program defect.  The process that carries over last year's data should not make it impossible to enter data this year.  That is a bad design.