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TurboTax Deluxe became corrupt after both fed and state returns were finished.

I was interrupted before saving my return. We had some internet problems and updates to do and my PC was used with out return being saved and PC turned off.  I tried for hour today to recover my TurboTax return but I could not find nor open it when I did found what I thought was it.  A message appeared that I could not open turbotax because it was corrupted, so I deleted the the app.  I was resigned to starting all over.  My QUESTION is, can I reload my CD without paying any additional fees. I bought it at Costco in Chandler, AZ.  I have the license code.  The first two parts here:  [License code removed]  If this can be done please send instructions on how to reload my CD.  Please answer. 

Thank you, [Full name removed]  [email address removed] or cell phone  [phone number removed]

 

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1 Reply
HeatherPLO
Intuit Alumni

TurboTax Deluxe became corrupt after both fed and state returns were finished.

To download your software, please see our Help Article here for further instructions.  Also, for security purposes, please do not post any contact or personal information on this public forum.  

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