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TurboTax 2024 fails installation. Want Visual C++, but that is an incompatible file!

TurboTax 2024 will not install with Windows 10.  It asks for Visual Basic 2022 C++ Redistributable, but that will not download, as it is an incompatible file.  Intuit Help Desk doesn't know what to do!  Can anyone help?

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14 Replies
MarilynG1
Employee Tax Expert

TurboTax 2024 fails installation. Want Visual C++, but that is an incompatible file!

The Visual C++ Redistributable installs Microsoft C and C++ (MSVC) runtime libraries. Many applications built using Microsoft C and C++ tools require these libraries. If your app uses those libraries, a Microsoft Visual C++ Redistributable package must be installed on the target system before you install your app. 

 

Try the download for X64 linked in this Microsoft Visual C and C++ article. 

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TurboTax 2024 fails installation. Want Visual C++, but that is an incompatible file!

You propose that I download Visual 2022 C++.  That doesn't work.  That is the exact program that I have been trying to download and is incompatible.  If I could download it, I could install TurboTax 2024.

gs char
New Member

TurboTax 2024 fails installation. Want Visual C++, but that is an incompatible file!

did you ever get a response from turbotax?  Im getting an install error related to C++ also.  I have installed at least 4 years of this program and never had an issue.  I see the C++ file but get an unavailable on this network resource then says it cant find it.  I should have just bought the disc

 

TurboTax 2024 fails installation. Want Visual C++, but that is an incompatible file!

I have not gotten a response from the TurboTax community that is helpful.  I talked with TurboTax twice, but they said that they could not resolve the issue.  Told me to call the Geek Squad.  My computer says that Visual C++ is an incompatible file.  I am hoping that enough of us will complain that TurboTax will resolve the issue.  I do know of another person that has this issue besides you & I.

MarilynG1
Employee Tax Expert

TurboTax 2024 fails installation. Want Visual C++, but that is an incompatible file!

Here's more things to try in Troubleshooting TurboTax Desktop Issues.

 

Here's what worked for another user with Windows 10:

 

  1. Type "environment" in the windows search bar. 
  2. This will bring up "Edit the System Environment Variables" as a match. 
  3. Clicking on it takes you to the "Advanced" tab of a dialog box titled "System Properties." 
  4. Near the bottom of the dialog box, click on the pushbutton labeled "Environment Variables...". 
  5. This brings up a separate dialog box that shows the current values for user environment variables at the top and system variables at the bottom. In the list of user environment variables, you should see both TEMP and TMP, and their current values. 
  6. Click on each, then click on the "Edit..." pushbutton. 
  7. This brings up another dialog box in which you can change the "Variable value" to "C:\Temp" (be sure to change the variable value, not the variable name). 
  8. This folder must, of course, exist for this step to work properly. 
  9. OK out of all the dialog boxes and retry the install.     
  10. Environment variable changes take effect immediately, so if this is the only change you make, it's not necessary to reboot.     

This discussion on Installing TurboTax may also be helpful.

 

@prbill 

@gs char 

 

 

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TurboTax 2024 fails installation. Want Visual C++, but that is an incompatible file!

Thanks for your help.  I did what you suggested & now it tells me that there is an error in reading the installation file.  I tried it 3 times and got the same error.   Can you help with that,

TurboTax 2024 fails installation. Want Visual C++, but that is an incompatible file!

So after completing the steps that you suggested, I got the message that it could not read the installation file (error).  I restarted & again get the message that Visual C++ has an error in installing.  I am beginning to believe that I must get a new computer with windows 11 on it or buy a program other than TurboTax.

psout
New Member

TurboTax 2024 fails installation. Want Visual C++, but that is an incompatible file!

This solution does not work. Whether you go to microsoft via turbotax install or go directly to microsoft you get a message "the feature you are trying to use is on a network resource that is unavailable."

TurboTax 2024 fails installation. Want Visual C++, but that is an incompatible file!

So, I have determined after hours & hours on the line with TurboTax Help desk & Community suggestions that the only way to fix this this problem is to buy a new computer with Windows 11 on it!  That is what I have done and have no issues.  My 2024 taxes are now almost complete.

TurboTax 2024 fails installation. Want Visual C++, but that is an incompatible file!

@prbill 

 

I was wondering if your previous system was a 32-bit computer.

 

I think TX desktop now requires a 64-bit CPU system.....and that could be the issue for other folks too.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
MarilynG1
Employee Tax Expert

TurboTax 2024 fails installation. Want Visual C++, but that is an incompatible file!

Try uninstalling/reinstalling.  I installed TurboTax 2024 for Windows Desktop myself on my laptop last night, with Windows 10.

 

A screen popped up asking if I want to install Visual C++.  I said Yes, and then the rest of the install went smoothly.

 

@psout 

 

 

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TurboTax 2024 fails installation. Want Visual C++, but that is an incompatible file!

Mine was 64 bit.  As stated earlier, I bought a new computer with Windows 11 & that fixed the issue.  Would have to do that by October anyway.

TurboTax 2024 fails installation. Want Visual C++, but that is an incompatible file!

The lack of the redistributable caused my TT 2024 installation to fail, and the Intuit support person was totally useless and rude to me about what I saw and he could not accept and would not believe. The install did not try to load the VC++, nor did it warn me. It acted as if the installation was done, but when I tried to open TT, it immediately crashed. My manual install of VC++ resolved the issue.

TurboTax 2024 fails installation. Want Visual C++, but that is an incompatible file!

Barney:

 

There is no good solution.  TurboTax support doesn't know what to do.  I have to have a new computer in October because Windows 10 will no longer be supported.  So, I bought one now with Windows 11 on it.  I now have loaded TurboTax & my taxes are complete.  That is the best solution, unfortunately there is the cost of a new computer.  As I said, we face that in October anyway.

Good luck!

 

Bill

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