TurboTax 2022 Support for macOS 13 Ventura

[ocdeleon]

I just spend 3 hours with Intuit Support the download version does not work with MacOS Ventura 13.1, I also tried with MacOS Monterey 12.6 same issue when it tries to load the file it shows the following message,

"TurboTax can't be updated when it's running from a read-only volume like a disk image or an optical drive. Move TurboTax to your Applications folder and relaunch it from there."

I was running the file from the Application folder , I also tried running it from the Download folder same result no matter which folder you use

It seems that the image is constructed as a CD and not a download , when you open Get Info on the Mac_TurboTax_Download.dmg file and expand the Sharing Permissions the privilege I set to read & write for all users and still has the same issue so is a bad file not sure what they going fix it but a shame I have all my taxes in a my MAC if some one from Intuit wants to contact me at [email address removed] be happy to show them the problem.

[fanfare]

@ocdeleon 

try this:

remove the CD from the drive tray.

[nello]

@ocdeleon 

I’m sorry that you are having trouble updating your copy of TurboTax on a Mac.

I suspect that you are running TurboTax from a disk image file.  In other words, it sounds like you downloaded a file that ends in .dmg and you double clicked on that file, which opened a folder containing the TurboTax application.  And finally, you double clicked on this TurboTax application within the widow that opened after double clicking on the disk image file (ending in .dmg).  The TurboTax application tried to update, but can not do so because it is running within the disk image and that’s why you got the error you mentioned.

If this is what you did, then the solution is very easy; you simply must remove the TurboTax application from its disk image by following these instructions.

After mounting the disk image (by double clicking on the file ending in .dmg) a window will open containing the TurboTax application; it probably also contains a folder (with a little curved arrow on the bottom left corner) called “Applications”: 

• If you see such a folder, simply drag the TurboTax application into this Applications folder (alias) and the TurboTax application will be automatically copied and installed on your local hard drive in its Applications folder. 
• If you don’t see this folder, that’s not a problem.  In this case simply drag the TurboTax application out of the window and drop it anywhere on your desktop or any folder in your hard drive.  It’s best if you drag it into the Applications folder of your hard drive but it will work from just about anywhere you drag it.

After you’ve dragged the TurboTax application out of the window containing the mounted disk image, close that window.

Now, look closely at your desktop.  You should see an icon representing the disk image.  It probably says something like “TurboTax” under an icon that looks something like a disk drive.  Once you find this icon, right-click on it and choose the command “Eject”  (Another way of “right-clicking” is to hold down the Control Key while clicking as normal.) 

Now double click on the TurboTax application within your hard drive’s Applications folder (or wherever else you put it).  Go ahead and follow the update instructions and now it will save the update without error.

I hope that this helps.

Good luck.

[ocdeleon]

Nello

Thank you ! your instructions were very clear it works

The trick is to drag the Turbotax Icon inside the window that opens with you mount the .dmg image , my mistake was dragging the .dmg image from my desktop to the applications folder and it was copy as .dmg image and produced the error 

Again thank you and I hope other people can learn from this post 

[nello]

@ocdeleon 

Thank you for posting; I’m so glad that my comments were helpful! 

[MObecky]

"Turbotax 2022 quit unexpectedly" when submitting e-file. VERY FRUSTRATING!! 

[MObecky]

I'm running Ventura 13.1. TurboTax 2022 worked all the way up to submitting e-file. Then I got "Turbotax quit unexpectedly". 

[CarissaM]

Please try to quit the program, and reopen it. As this will prompt any updates that need to be installed to assist the program in running correctly. 

If this does not work, please click here to contact us by phone. @MObecky 

[Snidely]

M1 chip, MacBook Pro, Ventura 14.0, updated TurboTax 2022:

Ran it OK. Took forever to load and then crashed my MBP multiple times. Screen would freeze and cursor could not select anything-- moved around but was unable to close windows, select buttons, etc. I did finish my taxes, but had to re-boot the MBP multiple times when it would lock up. Did first aid on the drive, but it kept happening. With no TT 2022 runniing, no issues. Also received crash messages from TurboTax asking if I wanted to submit a report. Quickbooks 2019 also will not run on this Mac. Crashes when window is selected. Seems Intuit has no intention of fixing this, just forcing users to buy a subscription. Not cool. Not cool at all, Intuit.