@ocdeleon
I’m sorry that you are having trouble updating your copy of TurboTax on a Mac.
I suspect that you are running TurboTax from a disk image file. In other words, it sounds like you downloaded a file that ends in .dmg and you double clicked on that file, which opened a folder containing the TurboTax application. And finally, you double clicked on this TurboTax application within the widow that opened after double clicking on the disk image file (ending in .dmg). The TurboTax application tried to update, but can not do so because it is running within the disk image and that’s why you got the error you mentioned.
If this is what you did, then the solution is very easy; you simply must remove the TurboTax application from its disk image by following these instructions.
After mounting the disk image (by double clicking on the file ending in .dmg) a window will open containing the TurboTax application; it probably also contains a folder (with a little curved arrow on the bottom left corner) called “Applications”:
- If you see such a folder, simply drag the TurboTax application into this Applications folder (alias) and the TurboTax application will be automatically copied and installed on your local hard drive in its Applications folder.
- If you don’t see this folder, that’s not a problem. In this case simply drag the TurboTax application out of the window and drop it anywhere on your desktop or any folder in your hard drive. It’s best if you drag it into the Applications folder of your hard drive but it will work from just about anywhere you drag it.
After you’ve dragged the TurboTax application out of the window containing the mounted disk image, close that window.
Now, look closely at your desktop. You should see an icon representing the disk image. It probably says something like “TurboTax” under an icon that looks something like a disk drive. Once you find this icon, right-click on it and choose the command “Eject” (Another way of “right-clicking” is to hold down the Control Key while clicking as normal.)
Now double click on the TurboTax application within your hard drive’s Applications folder (or wherever else you put it). Go ahead and follow the update instructions and now it will save the update without error.
I hope that this helps.
Good luck.
