Skip to main content
Level 2
January 17, 2022
Question

TurboTax 2021 not launching

  • January 17, 2022
  • 1 reply
  • 0 views

I purchased Turbo Tax 2021 and downloaded it on my laptop. I entered the license code to download it. I installed the software with no issues. When I go to launch the software, I get the activation screen again to enter the license code again. The screen is blank and I changed the display resolution and the screen displayed. However, it is frozen and I cannot enter the license code, again. Help please!

 

 

 

    1 reply

    AkinaLO
    Level 15
    January 17, 2022

    You can refer to the following help article to see if it helps to resolve your issue.

    Troubleshoot blank screens, missing buttons, or ... - Intuit

     

    If that doesn't help, please get in touch with support to receive further assistance.

    What is the TurboTax phone number? - Intuit

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"