TurboTax 2020 install fails on Activation - screen is blank

[shackley0526]

Thank you so much that worked!

[Rexcoast]

Worked for me as well. Thanks! Was also a problem with the credit card payment screen. For my machine bumping down to 800 X 600 made text too big but 1024 X 768 worked fine, then I returned to 1920 X 1080. Hope the TT folks fix this soon.

[hwc]

can't enter license code on blank screen

[DoninGA]

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@hwc wrote:

can't enter license code on blank screen

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Another user posted this fix.  See if it works for you -

• change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. REMEMBER your initial resolution setting!
• launch TT and the activation screen should launch.  copy / paste in your activation code. you should get the 'all set' green check mark
• change your resolution back to what is was originally. 

[hwc]

can't put license code om blank screen

[mesquitebean]

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@hwc wrote:

can't put license code om blank screen

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Are you using Windows?

If so, a blank activation screen may be related to either a screen resolution or scaling problem in your Windows settings.

In Windows 10 to get to the scaling or resolution settings click the Windows start button in lower left corner, then choose Settings (gear icon), then System, then Display.

First try the scaling setting.  In your Windows Settings do you have scaling set to a higher value than the normal 100%?  If so, change it back to 100%. Once the license code is entered and activated, you can later change your scaling setting back like it was.

If lowering the scaling to 100% didn't help, then it may be screen resolution.  Try a lower screen resolution such as 800x600.  Once you get the license activated, you can revert your resolution setting back like it was.

NOTE:  If you happen to encounter a blank popup screen later on in some section of the program, you may have to temporarily perform this maneuver again.

[Troubleshoot123]

Hi,

I tried the resolution trick and the white screen went away, but I’m not able to click on the field to enter in the license code nor could I use the Tab key to try to manually get the cursor to land on the field to enter the licence code.

Is there a further workaround for this?

Thanks in advance for any advice.

[mesquitebean]

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@ Troubleshoot123 wrote:

Hi,

I tried the resolution trick and the white screen went away, but I’m not able to click on the field to enter in the license code nor could I use the Tab key to try to manually get the cursor to land on the field to enter the licence code.

Is there a further workaround for this?

Thanks in advance for any advice.

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 I assume you are using a Windows PC.   I don't have a way to reproduce that problem in order to try things, but this is what I would do if it were happening to me:

Have you tried playing with the scaling setting in addition to lowering the screen resolution?  If it's set at 125%, for instance, then try 100%.    If necessary, also test other screen resolutions.   I don't know what resolution you tried.  If it was 800x600, then try the next higher one, such as 1024x768, etc.    i.e., try different combinations of scaling and screen resolution.

If still no luck, and if you don't get any additional suggestions in this community forum, here's how to phone TurboTax Support.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

You can use this contact form to get a phone number.
https://support.turbotax.intuit.com/contact

[Troubleshoot123]

To provide more context, I’m using a newly purchased laptop with Windows 10, tried to drop the resolution to 800x600 and the scaling is already as low as it can go (at 100%).

I can try to play around with other scaling settings and resolutions, but in the meantime, if anyone has any additional suggestions they would be much appreciated.

[nukexxx]

Bingo! setting screen res to lowest setting worked like a charm. Thanks!

[mesquitebean]

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@Troubleshoot123 wrote:

To provide more context, I’m using a newly purchased laptop with Windows 10, tried to drop the resolution to 800x600 and the scaling is already as low as it can go (at 100%).

I can try to play around with other scaling settings and resolutions, but in the meantime, if anyone has any additional suggestions they would be much appreciated.

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New laptops may come with the display set to a very high resolution.  I saw another user with a new laptop said he successfully lowered his display setting to a medium resolution.  I don't remember the exact one he used, but he didn't have to go all the way down to 800x600.   Perhaps 800x600 is too low for your laptop.  In the Windows 10 display settings there should be a dropdown menu of available resolutions.   Try a medium size resolution in that list, or try 1024x768 and keep working up if necessary.

[isombill]

ATIVATION SCREEN IS BLANK.

[mesquitebean]

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@isombill wrote:

ATIVATION SCREEN IS BLANK.

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Are you using Windows?

If so, a blank activation screen may be related to either a screen resolution or scaling problem in your Windows settings.

In Windows 10 to get to the scaling or resolution settings click the Windows start button in lower left corner, then choose Settings (gear icon), then System, then Display.

First try the scaling setting.  In your Windows Settings do you have scaling set to a higher value than the normal 100%?  If so, change it back to 100%. Once the license code is entered and activated, you can later change your scaling setting back like it was.

If lowering the scaling to 100% didn't help, then it may be screen resolution.  Try a lower screen resolution such as 800x600.  Once you get the license activated, you can revert your resolution setting back like it was.

NOTE:  If you happen to encounter a blank popup screen later on in some section of the program, you may have to temporarily perform this maneuver again.

[Cathybeth]

It worked for me too, thanks!!!

[Cathybeth]

It worked for me too, thank you!!!