@ Troubleshoot123 wrote:
Hi,
I tried the resolution trick and the white screen went away, but I’m not able to click on the field to enter in the license code nor could I use the Tab key to try to manually get the cursor to land on the field to enter the licence code.
Is there a further workaround for this?
Thanks in advance for any advice.
I assume you are using a Windows PC. I don't have a way to reproduce that problem in order to try things, but this is what I would do if it were happening to me:
Have you tried playing with the scaling setting in addition to lowering the screen resolution? If it's set at 125%, for instance, then try 100%. If necessary, also test other screen resolutions. I don't know what resolution you tried. If it was 800x600, then try the next higher one, such as 1024x768, etc. i.e., try different combinations of scaling and screen resolution.
If still no luck, and if you don't get any additional suggestions in this community forum, here's how to phone TurboTax Support.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
You can use this contact form to get a phone number.
https://support.turbotax.intuit.com/contact
