My MAC 17 laptop does not have the OS to download product. Current Mac OS is 10.13.6 requirement is 10.14 or later. My MAC 17 cannot support the required 10.14. Is there another download available ?
Can I get the product CD?
The 2020 TurboTax download and CD have the exact same requirements.
If you cannot upgrade your computer you can still use the 2020 TurboTax online editions - https://turbotax.intuit.com/personal-taxes/online/
If you completed the 2019 tax return using the TurboTax desktop editions, the 2019 tax data can be transferred to the 2020 TurboTax online tax return.
See this TurboTax support FAQ for transferring 2019 tax data from a computer to the 2020 online editions - https://ttlc.intuit.com/community/entering-importing/help/how-do-i-transfer-last-year-s-return-into-...
Can I get refund on purchase
Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments -
I requested a refund for the TT 2020 download because of an out dated MAC Pro.
The request was marked "closed". There was no resolution noted, I was not advised of resolution by any other platform. I submitted request, telcals were directed to resolve "tax refund" issue. Did speak to rep who indicated reseach would be conducted. I intend to use another TT product, however this has been a negative experience.
Here is a product guide to help you choose another TurboTax product.
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