Turbo Tax will not allow me to e file my NYS return. NYS says that it is Turbo Tax that is preventing this. Anyone understand what is in the way??

[MD-54]

customer wants to know what?

[ChondelLO]

@MD-54 You're posting on an old thread. Do you have a specific question we could answer for you? If so, please reply to this thread for further assistance.

[K1mann]

I moved from Colorado to NY in 2022.  I e-filed my Colorado and federal return and they have been accepted.  Turbo tax will not let me e-file my NY return, the error messages states, I need to e-file my Federal first.  I have e-filed my federal, when I check the status within the turbo tax software it states accepted, but the program is not recognizing it has been e -filed when I try to file NY.

[Cynthiad66]

Let's try a couple things to see if we can get this return filed.  First let's clear your history and cookies.  Sometimes the computer is just caught in a loop.

Your browser stores recently visited webpages as temporary files in a cache, which enables the pages to load more quickly when revisited.

However, a full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

Related Information:

• How do I delete cookies?

If the above does not work we will try to re-activate the account again to be able to file the NY return.

Follow these steps to Add a State:

To access your tax return after you've e-filed it or printed it as part of mailing your return to the IRS:

1. Sign in TurboTax.
2. Select Tax Home from the menu.
3. Scroll down to Your tax returns & documents.
4. Select 2022, and then select Add a State (you're not actually adding a state, this just gets you back in).

I hope this works for you.  Please come back to the forum if you are not able to file the NY return.

[lchriste]

This problem persists in TT 2024 for Mac OS desktop.  The solution noted did not work--instructions did not match the screens.

[CatinaT1]

You are commenting on a 2 year old thread. Can you explain in detail the issue you are experiencing, including when and where in the software and any messages you are getting?