Turbo tax (no web version) does not open a window on the desktop

[geofizzics]

on start up the program checks for updates and creates an icon on the task bar, but hovering over the icon shows a blank window

[geofizzics · Accepted solution]

I found out a workaround.  If you hover over the icon on the task bar and then right click on the small window that appears above it, and then hit maximize it will show TurboTax full screen.  But don't hit the restore down option as it will disappear again.  There seems to be some bug in that it will ony run in maximize or full screen mode.  

[MichelleLO]

Please see the below TurboTax FAQ for assistance with troubleshooting your download issues:

https://ttlc.intuit.com/replies/3300460

If the above steps do not work for you, please reach out to a TurboTax Customer Support Specialist for further assistance. I've included an FAQ below that will help you reach the right person to assist you:

https://ttlc.intuit.com/replies/3300041

[Breezsa]

I am having the same issues. I have for 2 weeks. The window is invisible and I have already been on the phone with your customer service team for over an hour with no success. Do you have any other solutions to getting your software to open?

[Critter]

You can uninstall and then reinstall the software using the procedure in this TurboTax support FAQ - https://ttlc.intuit.com/questions/1901002-reinstall-turbotax-windows

You may also want to try a forced uninstall.  See this TurboTax support FAQ - https://ttlc.intuit.com/questions/1901054-forcefully-uninstall-and-reinstall-turbotax