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Turbo Tax Live

I recommend TT to a friend, now she is trying to file and TT Live to trying to charge her $179 for a CPA she never used.  How can this fee be waved
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Level 9

Turbo Tax Live

TurboTax Live is the highest version of the online product to choose from. If she does not need that version and has not paid yet, she can downgrade to a lower-priced version by using the clear and start over feature. For more details, see here How do I remove TurboTax Live or Expert Services?


She can also see prices for each online version here and will see that as the listed price for that online version. 


However, if she does need a tax expert to help her with her return, she’ll need to use either the TurboTax Live or the Expert Services add-on for that help.