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Teschulte
Level 1
Feb 15, 2020 3:27 PM UTC
Question

Turbo Tax license code

I bought turbo tax and put my code in to activate it and it works. Not sure what is going on, If after my computer does update or when I submit taxes, I had to put my code in three times now over the past few weeks on the same computer. 

      4 replies

      kirzon3
      Level 2
      Mar 3, 2020 3:49 AM UTC

      This is not how its suppose to work, and for each time you use the license code, Turbotax is recording it as though you've used one of your activation's on a different computer. You need to call Turbotax to report what happened and hope they give you credit for the unused activation.

      mjwcolpack
      Level 2
      Mar 18, 2021 8:19 PM UTC

      My turbo tax will not let me purchase the audit protection !!

      EbonyA
      Level 13
      Mar 18, 2021 9:01 PM UTC

      @mjwcolpack If you are having difficulty purchasing Audit Defense upon filing, you may do so afterwards here. I am also including the normal steps for purchasing while filing just for reference: Purchasing Audit Defense.

      **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
      SForrestLO
      SForrestLO
      Level 11
      Mar 3, 2020 6:08 PM UTC

      @Teschulte

      Troubleshoot TurboTax for Windows updating issues https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-turbotax-for-windows-updating-issues/00/25885

      **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
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