turbo tax keeps asking for activation on same pc

[user17736211708]

So let me get this straight...  TurboTax thinks it's an acceptable solution to tell me to uninstall my virus protection to comply with their registration process.  Excuse me?  Really?  That should NEVER be a valid solution.  I am angry.  I've used 3 of my 5 activations on the same pc for Turbo Tax 2025 as I've done several 'what if' scenarios and done the taxes for some family members.  I just had to open 2024 TurboTax to look something up and the same thing... it wanted the license key and counted it as a new activation.  What happens when it gets to 5... I can't go back and look at last year's taxes, or I can't do any more for this year?  TurboTax should be ashamed.  I am angry and will be beyond angry if this causes me grief going forwards

[LindaS5247]

If your e-filed returns reach 5, you may have to print and mail any additional tax returns.

If you think your number of e-filed returns is in error, you can contact TurboTax Support using this link: Turbo Tax customer support.

TurboTax desktop editions allow you to prepare unlimited returns (for What-if scenarios) but limit electronic filing (e-file) to a maximum of five federal returns per license. This five-return limit is mandated by the IRS, and once exceeded, all additional returns must be printed and filed by mail.

For TurboTax Online users you can e-file one federal return per account; multiple returns require separate accounts. 

The limit of 5 e-filed returns may be triggered by any rejected returns that were resubmitted; or multiple installations on different computers can sometimes trigger this prematurely.  An amended return may also count toward your e-file limit. 

 You can check this by reviewing your e-file history in TurboTax Desktop  by going to File, Electronic Filing, Show Electronic Filing Status History to see which returns were counted as e-filed. 

Additional returns may have to be printed and mailed, or you can purchase a new license.Keep in mind however, the IRS limits you to five e-filed returns per email address, user, and computer IP address.  This limit is addressed in IRS Publication 1345.

 Please return to Community if you have any additional information or questions and we would be happy to help.