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kcclancey
New Member

Turbo tax is getting too expensive and not up front about costs and fees making the overall experience incredibly frustrating. Not going to file next year with Turbo tax.

Don't really need a response- just wanted to leave a review.
109 Replies
Drayton
New Member

Turbo tax is getting too expensive and not up front about costs and fees making the overall experience incredibly frustrating. Not going to file next year with Turbo tax.

Thank you for your feedback, I will address this to my production team.

sbhasin9000
New Member

Turbo tax is getting too expensive and not up front about costs and fees making the overall experience incredibly frustrating. Not going to file next year with Turbo tax.

Turbo tax is the most expensive software on the shelf - I will not use Turbo tax in future and look for an alternative.
francespaws
New Member

Turbo tax is getting too expensive and not up front about costs and fees making the overall experience incredibly frustrating. Not going to file next year with Turbo tax.

I wish i didn't have my information saved from using this service for years. I kept allowing the fee to creep up bc it seems like a hassle to change but at this point its outrageous compared to other services
jenabill
New Member

Turbo tax is getting too expensive and not up front about costs and fees making the overall experience incredibly frustrating. Not going to file next year with Turbo tax.

I agree.  I am (sorrowfully) switching next year.  Its a shame as I would prefer to stick with Turbotax but I can't justify $100 which, ironically, is about what I paid a tax person a few years ago to do my taxes when they were complicated.
raynedrops04
New Member

Turbo tax is getting too expensive and not up front about costs and fees making the overall experience incredibly frustrating. Not going to file next year with Turbo tax.

Exactly - this is the 8th year I'm using Turbotax and I've always loved it, but the cost is astronomical now compared to what I used to pay for it. This is likely my last year with them, unfortunately. It's just more than I can afford now!
sinjin-lindbeck
New Member

Turbo tax is getting too expensive and not up front about costs and fees making the overall experience incredibly frustrating. Not going to file next year with Turbo tax.

Same -- Used TT for almost a decade and am left with a horrible taste in my mouth.  Get your pricing team talking to your user experience team because a $91 dividend resulting in a $14 drop in refund plus forcing an upgrade to deluxe (~$80) leaves me feeling sick.  
amyxiong32
New Member

Turbo tax is getting too expensive and not up front about costs and fees making the overall experience incredibly frustrating. Not going to file next year with Turbo tax.

Well I used the link thinking I will at least get the share the love friend 20% off, guess what it didn’t show up and they said cause I paid already the discount will not be given. Stupidity, last year was the same  incident with taxact but after I file they were able to fix my discount. So I highly suggest not   Intuition turbo tax
amyxiong32
New Member

Turbo tax is getting too expensive and not up front about costs and fees making the overall experience incredibly frustrating. Not going to file next year with Turbo tax.

I thought I give turbo tax a try, well I’m not sticking to them
mikelowery260
New Member

Turbo tax is getting too expensive and not up front about costs and fees making the overall experience incredibly frustrating. Not going to file next year with Turbo tax.

Definitely my last year using Turbo Tax. The price has been steadily creeping up over the years. Also very misleading. Gives you one price..... then the "plus fees." How about list the other fees before I have added all of my info. Been doing my taxes with them since 2011. Time to go.
ewalsh88
New Member

Turbo tax is getting too expensive and not up front about costs and fees making the overall experience incredibly frustrating. Not going to file next year with Turbo tax.

Agree- there is no reason to pay over $100 to file taxes!!
bahbar
New Member

Turbo tax is getting too expensive and not up front about costs and fees making the overall experience incredibly frustrating. Not going to file next year with Turbo tax.

agreed - think i can do them myself from now on.  
rossmon
Level 1

Turbo tax is getting too expensive and not up front about costs and fees making the overall experience incredibly frustrating. Not going to file next year with Turbo tax.

I’ve noticed the same thing. Only this year it seems to have gone up a lot. When I looked at the discounted price, it was an insult saving $10 when it looks like it went up $20-30 and thats not counting the high cost for extra but needed filings.

I’ve also used the product for a long time but if this is their idea of customer loyalty, i’m going to look for a more reasonable alternative. 

Critter
Level 15

Turbo tax is getting too expensive and not up front about costs and fees making the overall experience incredibly frustrating. Not going to file next year with Turbo tax.

Not sure where you are seeing the "increase" ... if you buy during the discount period the price was $39.99 in 2018 and $40 in 2019 ... I see a ONE PENNY change in price ... 

 

file 2018 deluxe.PNG1.PNG

Critter
Level 15

Turbo tax is getting too expensive and not up front about costs and fees making the overall experience incredibly frustrating. Not going to file next year with Turbo tax.

If you are eligible you can use the TurboTax Free File Program which is free to file both a federal and state tax return.  The Free File Program edition is a full featured personal tax program and on a separate website from the TurboTax online editions.

 

To qualify for free 2019 federal and state tax returns with the Free File Program, you'll need to meet at least one of these requirements:

  • A maximum 2019 adjusted gross income (AGI) of $36,000; or
  • You qualify for the Earned Income Tax Credit (EITC); or
  • You served as active duty military (including Reservists and National Guard) with a maximum 2019 AGI of $69,000 (you'll also need a military-issued W-2).

See this TurboTax support FAQ on the Free File Program - https://ttlc.intuit.com/questions/1900583-what-is-turbotax-freedom-edition

See this TurboTax support FAQ for the difference between the Free File Progam and the Free edition - https://ttlc.intuit.com/questions/2572617-what-s-the-difference-between-freedom-edition-and-free-edi...

And see this TurboTax support FAQ on how to switch to the TurboTax Free File Program - https://ttlc.intuit.com/questions/2026912-how-do-i-switch-to-turbotax-freedom-edition

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