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tomd4s
New Member

Turbo tax is frozen after trying to import quick books file.

2021 turbotax is frozen trying to open quickbooks file
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1 Reply
MichelleLO
Intuit Alumni

Turbo tax is frozen after trying to import quick books file.

If you are using TurboTax Online it could be an issue with your web browser. Try clearing out your browser's cache and cookies then reboot your computer. A full or corrupted cache can keep TurboTax from functioning properly.  Please see the following TurboTax help articles to assist with this:

If that doesn't work, try a different browser such as Safari or Firefox if you're currently using Chrome and vice versa. 

If you continue to have issues please see the link below to contact one of our TurboTax representatives:

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