Turbo Tax Installation

[ydebyle]

I've tried downloading/installing on my Windows 10 laptop (then eventually Uninstall or Repair/Replace, makes no difference) three times, and run into the same snag every time!  Everything goes fine, until I click on "Launch Turbo Tax!"  Then I get a white box labeled Turbo Tax 2024 - Activation, and it gets stuck there, with 4 small blue balls whirling around and around.  For well over an hour!  The smaller blue Intuit box says, "OK, we know it's taking a little more than a moment..."  I have never had this problem in the past when I installed from a CD, but this year I tried the Download option after purchase from Amazon.  Boy I'm sorry I did!

What the heck is wrong?  How can I fix and get past this snag?

[CatinaT1 · Accepted solution]

I am going to suggest these steps below. I think you might be having an issue other users have experienced with installing when using Windows 10.

1. Type "environment" in the windows search bar. 
2. This will bring up "Edit the System Environment Variables" as a match. 
3. Clicking on it takes you to the "Advanced" tab of a dialog box titled "System Properties." 
4. Near the bottom of the dialog box, click on the pushbutton labeled "Environment Variables...". 
5. This brings up a separate dialog box that shows the current values for user environment variables at the top and system variables at the bottom. In the list of user environment variables, you should see both TEMP and TMP, and their current values. 
6. Click on each, then click on the "Edit..." pushbutton. 
7. This brings up another dialog box in which you can change the "Variable value" to "C:\Temp" (be sure to change the variable value, not the variable name). 
8. This folder must, of course, exist for this step to work properly. 
9. OK out of all the dialog boxes and retry the install.     
10. Environment variable changes take effect immediately, so if this is the only change you make, it's not necessary to reboot.