Tuition and Fees greyed out

dmcmandy · ‎February 2, 2020

When I try to enter the Tuition and Fees from the 1098-T, it's greyed out at $0 and says I already entered this info. I have not entered this info and it is definitely not $0. Help!

BrandiLO · ‎February 2, 2020

Please try clearing your cookies and cache. For instructions please click the following links: Clear Cookies - Clear Cache. Then please see instructions to enter a 1098-T by clicking here. If that does not work, please attempt using another browser. If you need additional assistance please click here to get in contact with customer care. Please be sure to enter the correct product, edition, and a detailed description of your issue.

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Tuition and Fees greyed out