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TT Desktop - Cannot download information from CRA - data is in CRA - bug

Hello folks.


Using TurboTax desktop and installed on March 26, 2020 on Windows 10.


Tech support has reported that some users are not able to autofill information from CRA when its clearly in CRA.


Logged in to CRA's myAccount and can see the data there. So it is not a CRA problem.


However, when trying to an autofill to import it into TurboTax, it says there are no slips available.


Called Tech Support, they connected to our desktop and saw what we did was correct. They said it is a problem and to manually do it for now which is stupid and irresponsible as why are we paying for a software that does not work. This is in violation of CRA's requirement.


Tech Support said to wait 24 to 48 hours (I doubt that time will have anything to do with it) so we waited 4 days just to be "safe". 


Not a surprise, it did not work.


Did your TurboTax Desktop work for you for 2019 year and which version and release number do you have?


A friend of mine used in February and it works for her. A patch may have caused the problem and before the announcement of filing extension due to the wuhan pneumonia/covid19 situation that they implemented as part of that patch.


Anyone having the same problem?




2 Replies

TT Desktop - Cannot download information from CRA - data is in CRA - bug

Still... nothing... the support is so bad that I think I will just refund this and contact CRA about their non-response and worse, no fix.

TT Desktop - Cannot download information from CRA - data is in CRA - bug

This is the TurboTax US user community website.
Go to this TurboTax Canada website for assistance with a Canadian tax return or the TurboTax Canada editions - https://turbotax.community.intuit.ca/tax-help

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