Trying to sign to file and it's saying the names don't match when they do. I've cleared cache and cookies and tried a different browser. Still not working.

posted

Connect with an expert

2 Replies

Trying to sign to file and it's saying the names don't match when they do. I've cleared cache and cookies and tried a different browser. Still not working.

If you have a middle initial with a period after it, remove the period.

Trying to sign to file and it's saying the names don't match when they do. I've cleared cache and cookies and tried a different browser. Still not working.

I don't have the middle intial but, I put 2 spaces in between first and last name and it went through.

Still have questions?