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Level 2
May 13, 2021
Question

Trying to e-file my return and im getting an error message saying that a server problem occurred while processing the refund transfer. ive tried two times with no luck.

No text available

3 replies

Alumni - Intuit
May 13, 2021

You may try deleting your cookies, clearing your cache and rebooting. If that doesn't work, use a different web browser. See the following:

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Level 2
May 13, 2021

i have tried rebooting. clearing my cache and my cookies and its saying the same thing. even when i go to make a payment with my debt card it has an error and says to contact an expert

KathrynG3
Alumni - Intuit
May 13, 2021

There may be some issue with the device itself. Another option to try is to follow the steps here: Allow cookies and pop-ups.

 

Otherwise, to contact TurboTax and have an agent see what you are seeing, call: (800) 446 - 8848. For more information about ways to contact TurboTax, see: What is the TurboTax phone number?