Skip to main content
Level 2
May 13, 2021
Question

Trying to e-file my return and im getting an error message saying that a server problem occurred while processing the refund transfer. ive tried two times with no luck.

  • May 13, 2021
  • 3 replies
  • 21 views
No text available

3 replies

Level 15
May 13, 2021

You may try deleting your cookies, clearing your cache and rebooting. If that doesn't work, use a different web browser. See the following:

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
Level 2
May 13, 2021

i have tried rebooting. clearing my cache and my cookies and its saying the same thing. even when i go to make a payment with my debt card it has an error and says to contact an expert

KathrynG3
Level 14
May 13, 2021

There may be some issue with the device itself. Another option to try is to follow the steps here: Allow cookies and pop-ups.

 

Otherwise, to contact TurboTax and have an agent see what you are seeing, call: (800) 446 - 8848. For more information about ways to contact TurboTax, see: What is the TurboTax phone number?