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You may try deleting your cookies, clearing your cache and rebooting. If that doesn't work, use a different web browser. See the following:
i have tried rebooting. clearing my cache and my cookies and its saying the same thing. even when i go to make a payment with my debt card it has an error and says to contact an expert
There may be some issue with the device itself. Another option to try is to follow the steps here: Allow cookies and pop-ups.
Otherwise, to contact TurboTax and have an agent see what you are seeing, call: (800) 446 - 8848. For more information about ways to contact TurboTax, see: What is the TurboTax phone number?
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