Trying to download 2016 taxes. system keeps showing error message. as a test i tried to download 2017 taxes and that works perfectly but not 2016. any advice?

marsharenee27 · ‎June 30, 2019

Critter · ‎June 30, 2019

What is the error message ? And are you using a MAC or WIN system ?

SteamTrain · ‎June 30, 2019

Seems like there was an FAQ about that a few weeks ago...but finding the appropriate FAQs in this new community is a random event....(nightmare)….

Call customer support on Monday is all I've got:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

Critter · ‎June 30, 2019

I agree ... this new forum sucks bricks. Why did they have to fix something that was not broken ? Have you heard anything ? Is there even access to the moderators any longer ?

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Trying to download 2016 taxes. system keeps showing error message. as a test i tried to download 2017 taxes and that works perfectly but not 2016. any advice?