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ncloggers
New Member

Trying to activate downloaded desktop version. Keeps asking is I want to do “online option” Screen dows not allow me to select desktop activation.

Can not activate desktop version
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2 Replies
rjs
Level 15
Level 15

Trying to activate downloaded desktop version. Keeps asking is I want to do “online option” Screen dows not allow me to select desktop activation.

Do you not have the option to "Continue on Desktop"? See the screen shot below.

 

TTOPremier_Offer2025 Continue.png

 

Trying to activate downloaded desktop version. Keeps asking is I want to do “online option” Screen dows not allow me to select desktop activation.

Have you downloaded and installed the desktop program?  Sounds like you don't have the system requirements?  Are you on Windows or Mac?

 

2024 & 2025 Turbo Tax Desktop Download System Requirements. For 2025 you will need Windows 11 or later or Mac OS Sonoma 14 or later (newer). Click on the 2025 tab at the top.
https://turbotax.intuit.com/personal-taxes/cd-download/tta-system-requirements

 

Are you  using these steps?

How to get started with the Desktop program, install and activate it
https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbo...

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