Trouble Accessing Past Returns & Horrible Customer Support

[akp12]

When I go into my account to find my tax return from 2021 the folder is empty. I have tried to call NUMEROUS times to get ANYONE from TurboTax to help me and there is no way I can get through. Can someone please provide advice for how I can get in touch with a HUMAN support representative to resolve this issue? It is URGENT.

Thanks! 

[VolvoGirl]

How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

You can also request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript