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"Transmission Trouble" and "We're Having Trouble Printing Your Return"

I think there is a problem with the transaction amount causing these errors.

 

I am able to view my returns by clicking "View Your Return" in the section before e-filing where it says to double-check your name, SSN, and birth date. Is this sufficient to file by mail?

 

If not, what are my options to get my return completed? I saw this post, but was told that neither of these options are recommended by TurboTax. Also, the number on that post is a dead number.

I was then told to try to file by mail.

 

A lot of my transactions are short-term gain/loss $0 trades. Is it ok to just delete those to lower the transaction count?

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2 Replies
SForrestLO
Intuit Alumni

"Transmission Trouble" and "We're Having Trouble Printing Your Return"

Please see this Turbo Tax help article for more information.

How do I file my return when I see the Transmission Trouble or Trouble Printing screens?

For further assistance, please contact support. 
This FAQ will provide you with the steps to contact an agent. 
Customer support is available from 5 a.m. to 9 p.m. Pacific time daily.

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"Transmission Trouble" and "We're Having Trouble Printing Your Return"

I saw this post, and called the number. The number is a dead number. I then contacted support after calling the dead number. I was told that neither of these options are recommended by TurboTax, and to try to file by mail. I was also told that there isn't a way to actually get the CD version without paying again.

If what I was told by support on the phone isn't correct, please let me know.

 

A lot of my transactions are short-term $0 gain/loss intrayear trades. Is it ok to just delete those to lower the transaction count? More specifically, is this a better option than doing pure summaries? Seems like it would be a better 1st option to me.

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